Shipping Policy

 

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 7 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, Standard orders can still take 7 business days, Expedited orders can still take up to 5 business days, and Rush orders can still take up to 3 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES:
Shipping fees are non-refundable. If you refuse any shipments from ERIKATORRESCOSMETICS.COM, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier to file a claim.

Erika Torres Cosmetics does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customer, Erika Torres Cosmetics reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.